Effective Date: May 19, 2026
HelperLink HK (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our users, including prospective employers and domestic helper candidates. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, helperlinkhk.com, and use our matching services.
1. Information We Collect
We collect information that you voluntarily provide to us when filling out forms on our website:
For Employers: Full name, contact details (email address, phone/WhatsApp number), household location/district in Hong Kong, family requirements, accommodation details, and specific job descriptions.
For Helper Candidates: Full name, contact details (phone/WhatsApp number), current location in Hong Kong, nationality, work experience, visa status, language skills, and job qualifications.
2. How We Use Your Information
We use the collected information solely to provide and improve our recruitment matching services, specifically to:
Match prospective Hong Kong employers with suitable domestic helper candidates.
Respond to inquiries, questions, and support requests.
Coordinate necessary visa and employment contract processing with our licensed Hong Kong employment agency partner.
3. Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal data to third parties.
Your information is only shared under the following conditions:
With Licensed Partners: To fulfill legal processing, relevant data will be securely shared with our licensed Hong Kong employment agency processing partner to handle visa applications and official paperwork.
Between Employers and Candidates: Anonymized or curated profiles (using profile codes instead of full names) are shown to prospective employers. Full contact details are only shared once an interview or matching intent is mutually confirmed.
Legal Compliance: We may disclose your information if required to do so by applicable laws or in response to valid legal requests by public authorities.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data from our active matching systems. To exercise these rights, please contact us at info@helperlinkhk.com.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
